We offer several different forms of support for our clients and customers including FAQ's, form-based inquires, and an extensive Knowledge Base for clients using our products. If you have a question or need assistance regarding one of our products, we are here to help.
Our commitment to providing our clients with the highest level of customer service is second to none. We were voted best customer service in the legal industry several years running because we take this commitment seriously. Your inquiries will always be answered promptly and thoroughly by an experienced member of our technical support team.
Browse through a list of FAQ's for general information for each of our supported products. If you have a specific question you can fill out an online form and it will be directed to an appropriate member of our Technical Support Team. Click any of the product links below to see a list of related FAQ's.
General Product Support
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a specific product request or question. A member of our Technical Support Team will respond to your request typically within 24 hours Monday through Friday. Sometimes messages can get caught in SPAM filters and we want to make sure we are responsive to your inquiries.
If you are an existing PayneGroup client, you can e-mail your products distribution list directly for support for faster service. Your project manager will have provided this information to you.
Microsoft Product Tips
Unfortunately, because of time constraints, we aren't available to provide free technical support on Microsoft Office products. The Microsoft website, newsgroups and other Internet resources provide assistance with this. That said, we have included some tips and useful information below on Microsoft Office that we hope you'll find useful.